Chatbot Admin

What Will You Do

• Assist taxpayers by providing clear and accurate information about regional taxes (Pajak Daerah) via WhatsApp Business.
• Offer solutions to challenges faced by taxpayers, ensuring smooth communication and effective resolutions.
• Efficiently transfer chats to the appropriate regional agents (UPPPD) for further assistance when needed.
• Verify and provide accurate information related to regional tax inquiries from taxpayers.

What Will You Need

• Minimum bachelor degree (preferably in administration, customer service, or taxation).
• Previous experience in customer service or administrative roles (experience in taxation or public service is a plus).
• Strong written and verbal communication skills.
• Familiarity with WhatsApp Business and chatbot platforms is advantageous.
• Basic knowledge of regional taxes or a willingness to learn.
• Ability to handle multiple conversations and transfer chats effectively.
• Proficiency with WhatsApp Business, chat tools, and basic administrative software.