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NowDesk

Helpdesk & Ticketing with Intelligent Chatbot

NowDesk Fills the Gap

Handling support, inquiry, and service issues. Resolving all issues with a centralized system.

Industry
Government
Development Scope
App Development
Data Crawling
Artificial Intelligence
Technologies Used

Benefits

See how our product delivers real-world value to help you innovate, scale, and succeed.

Enhanced Customer Experience
By ensuring that inquiries are addressed promptly and uniformly, it eliminates frustration caused by delays or contradictory information. Automated responses for common issues and well-trained support agents for complex problems ensure that customers always receive accurate and helpful assistance.
Data-Driven Insights
By leveraging comprehensive analytics, organizations can gain valuable insights into customer behaviour, service efficiency, and  operational effectiveness. These tools enable tracking of key performance indicators (KPIs), identification or recurring issues, and understanding of usage patterns.
Connected To AI-Based Chatbot
Our chatbot can resolve common issues that usually happen to customers. When the chatbot can’t resolve a problem, it will automatically create a ticket so the customer can be handled by a support agent via live chat.
Faster Issue Resolution
AI provides real-time, relevant suggestions based on past interactions and data, helping agents resolve customer problems more quickly and efficiently.

Key Features

Standout features to support your business needs—reliably and efficiently.

Streamlined Ticket Management
Automate and organize support tickets effortlessly—eliminating chaos, reducing errors, and ensuring faster resolution times.
Unified Communication Hub
Consolidate all support channels (email, chat, phone, and social media) into one platform for seamless, efficient collaboration.
Accelerated Response Times
Respond faster with real-time alerts and intelligent routing, improving customer satisfaction and reducing churn risk.
Interested? Let’s Get Started
Ready to transform your business with Nawatech? Let’s discuss how our services can help you achieve your goals faster and smarter.
1. Contact Us
Reach out through our contact form or call us to start the conversation about your IT development requirements.
2. Get Consultation
Set up a meeting with our specialists to explore your project in detail and tailor our approach to meet your specific goals.
3. Get a Cost Estimate
Get a customized cost estimate based on your project’s scope and needs, providing full transparency in your investment.
4. Project Kickoff
With all details finalized, we’ll kick off the project, embarking on a shared journey to create a cutting-edge IT solution.
Contact Us