NowDesk is built to adapt, whether you handle millions of citizen inquiries, sensitive public complaints, or enterprise-level customer support. NowDesk can be customized to match your workflows, communication style, and service priorities.
Choose the modules that match your organization’s needs, from integrations and workflows to communication and reporting. NowDesk works the way you do.
• Connect with CRM, ERP, BI tools.
• Open API for flexible integrations.
• Define escalation paths.
• Automate repetitive processes.
• Adjust service-level agreements.
• Branded dashboards with your logo, colors.
• Role-based views.
• Custom forms.
• Custom dashboards & KPIs.
• Segmentation.
• Export-ready reports.
• WhatsApp, Telegram, Email, Web Chat, Social Media.
• Unified inbox & language localization.
From efficiency to scalability, customization ensures NowDesk delivers measurable value for your organization.
Whether you serve thousands or millions of customers, customization ensures NowDesk grows with your operations.
Streamlined workflows reduce agent burden and shorten resolution times.
Every feature is tailored to your exact needs; no unnecessary clutter.
Maintain your organization's identity across every customer touchpoint.
Yes, NowDesk is fully white-labeled so you can use your own logo, colors, and identity without showing third-party branding.
You can choose which features to activate, adjust workflows, and add integrations to fit your specific business needs.
Not necessarily. Many settings can be adjusted through the admin panel. For advanced customizations, our support team can assist.
Yes, you can upload and update your own knowledge base at any time, making the AI more accurate and aligned with your inquiries.
No. All customizations are built on a stable framework, ensuring your system remains fast, reliable, and fully supported.
Yes, NowDesk can connect with CRM systems, chat channels, social media, and other business tools through API and built-in integrations.
No, updates are designed to work seamlessly with your custom settings, ensuring your system stays up-to-date without losing your changes.
All customizations and data are protected with enterprise-grade security, encryption, and compliance standards.
Yes, NowDesk supports multilingual capabilities, allowing you to serve customers in different regions effectively.
Deployment time depends on the level of customization, but basic branding and setup can be completed in just a few days.
