NowDesk leverages artificial intelligence to automate workflows, provide smart insights, and deliver personalized support, helping your teams work faster while creating seamless experiences for customers, employees, and communities.
One inbox for every message — social media, WhatsApp, email, and more.
AI instantly classifies messages by type — complaints, questions, feedback, or requests — so agents know what they’re handling.
NowDesk automatically collects inquiries from emails, WhatsApp, Telegram, social media, web forms, and call logs — all into one organized inbox.
Built to manage high volumes, NowDesk processes hundreds of messages per hour without delay, lag, or dropped cases.
Agents can instantly view the history of each case, including previous tickets, replies, and related issues, giving full context for better service.
Leverage artificial intelligence to respond faster and smarter.
AI drafts replies to common inquiries, ready for agent approval.
AI scans FAQs and past tickets to recommend solutions.
Flags urgency, dissatisfaction, or critical complaints.
AI triggers alerts if an issue stays unresolved past SLA.
See the full picture. Track, measure, and improve service delivery.
Overview of open, pending, and resolved tickets.
Track peak complaint hours and message load trends.
Exportable to Excel, CSV, or PDF for management reviews.
See which problems are most common (e.g., billing, technical, public service).
